CUSTOMER CARE
Have any questions or concerns?
We’re always ready to help!
Call us at
586-777-7701
or send us an email to:
STORE LOCATION
24450 Gratiot Ave.
Eastpointe, MI 48021
Store Hours: Thurs & Fri 1p-7p, Sat 11-5;30p
FAQ
Do you provide International delivery?
Currently we do not offer international delivery. However in time we will. We promise!
How do I return an item?
EXCHANGE POLICY
We do not honor refunds, however, we are more then happy to exchange your item(s) for another available online item(s) or issue a store credit (30-day credit).
Item must be returned within 3 days of receiving to be eligible for exchange. Items received after 3 days will be refused.
*CUSTOMER IS RESPONSIBLE FOR SHIPPING COST*
Please contact us at 586-777-7701 if there are any issues with your order or for an exchange. Returned items must be in their original condition. (Unworn, unwashed, undamaged and tags attached)
All items are inspected thoroughly before being shipped to our customers. CLEARANCE AND ACCESSORIES ARE FINAL SALE, NO EXCHANGE
Please make sure to check your size, color and quantity before making your purchase. You can refer to the size chart page, read the description of the item or give us a call at 586-777-7701 if you're unsure.
How do I track my order?
Once your order is shipped, you will receive an email with USPS tracking information so that you can track your order. Totally U IS NOT responsible for orders after shipping.
What are your delivery options?
Currently we deliver by USPS with Standard Delivery at 5-7 business days. You can request for 3 day or overnight delivery for extra cost. Orders will be processed and shipped between 1-3 business days.
When Are In Store Pick Up Orders Available?
You will be contacted when your order is ready for pick up.
In store pick up orders are available for pick up within 24hrs and can be picked during store hours.
Store hours: THURS & FRI 1p-7p, Sat 11-5;30p